At John Bolé, we stand behind every piece we curate and design. If something doesn’t feel right, we’ll make it right.
Returns
We accept returns within 30 days of delivery for items that are unworn, in original packaging, and include all tags. To start a return, email support@johnbole.com or log in to your member account to use the self-return portal.
We do not offer exchanges. If you’d like a different size or style, return your original item and place a new order.
Return Address
12712 W Lake Houston Pkwy Ste B #8087, Houston, TX 77044
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Customers are responsible for return shipping on standard returns.
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Approved returns are issued as store credit equal to the amount paid, once the item is received and inspected.
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Original shipping costs are non-refundable.
Warranty — Lifetime Guarantee on Gold Plated Jewelry
John Bolé is committed to providing the highest standard of jewelry, which is why we offer a Lifetime Guarantee on all non-custom Gold Plated jewelry, including brass-plated, sterling silver-plated, and stainless steel-plated pieces.
If your plated piece is damaged or stops functioning under normal wear, this guarantee entitles you to a one-time replacement of the identical piece, brand new, shipped to you once the warranty processing fee below is paid. If we no longer carry the item, you will instead receive store credit equal to the value of the item.
This is a one-time benefit per item — once a piece has been replaced under this guarantee, that replacement is not eligible for a second warranty claim.
How It Works
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Email support@johnbole.com with your order number to start a warranty claim.
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Send the damaged item back to us at the return address above. Please note: once a damaged item is received at our warehouse, we are unable to return it to you.
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Once inspected and approved, a $9.99 warranty processing fee is due before your replacement (or store credit) is issued.
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Your new piece ships out once the fee is paid.
What’s Covered
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Breakage or loss of plating under normal daily wear
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Fading caused by water exposure — stainless steel-plated items only
What’s Not Covered
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Fading, tarnishing, or discoloration on brass-plated or sterling silver-plated items caused by water exposure (showering, swimming, sweating, etc.)
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Damage caused by perfume, cologne, lotion, makeup, hairspray, or other chemical/cosmetic products
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Damage from accidents, misuse, or improper storage
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Custom jewelry (not eligible for this guarantee)
Quick Summary
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Standard Returns — 30 Days → Store Credit
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Gold Plated Jewelry — Lifetime → One-Time Replacement (or store credit if discontinued) → $9.99 processing fee
Why We Do This
We curate and design jewelry to last — and we want you to love it for the long haul. For any questions or to start a warranty claim, email support@johnbole.com with your order number.
